Gift giving, carefully curated by Okanagan entrepreneurs.
Privacy Policy
At Luxi Gift Co. ("we," "us," "our"), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.luxigiftco.com (www.luxigiftco.com) (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information from our customers and website visitors to provide and improve our services:
Personal Information
When you make a purchase, create an account, or interact with us, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details, billing address, and payment transaction information.
- Account Information: Username, password, and purchase history.
- Communication Data: Messages you send to us through customer service or other communication channels.
Non-Personal Information
We may also collect non-personal information that does not directly identify you, including:
- Usage Data: Information about how you use our Site, such as your IP address, browser type, pages visited, time spent on the Site, and referring website addresses.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our Site and store certain information. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and customer support.
- Account Management: To create and manage your account, including saving your preferences and purchase history.
- Communication: To send you marketing and promotional materials, updates, and other information that may be of interest to you, unless you opt out.
- Site Improvement: To analyze how our Site is used, improve our services, and personalize your experience.
- Security: To protect our Site and our customers from fraud, unauthorized access, and other security issues.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We may share your information with service providers who assist us in operating our Site, processing payments, fulfilling orders, and delivering customer support. These providers are required to protect your information and use it only for the purposes specified by us.
- Legal Compliance: We may disclose your information if required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.
4. Your Choices and Rights
You have certain rights and choices regarding the personal information we collect:
- Access and Correction: You may access, update, or correct your personal information by logging into your account or contacting us directly.
- Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send or by contacting us.
- Cookies: You can manage your cookie preferences through your browser settings, although disabling cookies may affect your experience on our Site.
- Data Deletion: You may request the deletion of your personal information, subject to certain legal and contractual obligations. To do so, please contact us at luxi@luxigiftco.com.
5. Security of Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Children's Privacy
Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.
7. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Site and updating the "Last Updated" date at the top of this policy. Your continued use of the Site after any changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Luxi Gift Co.
130-316 Dawson Ave.
Penticton, BC V2A3N6