Shipping/Delivery Policy

At Luxi Gift Co., we strive to deliver your gift boxes with care and efficiency. Below is our shipping policy outlining our processes for both standard and customizable items.

Shipping/Delivery Process

Order Processing Time

- Standard Gift Boxes: Orders are typically processed and shipped/delivered within 1-3 business days. During peak seasons or sales, processing times may extend by an additional 1-2 business days.
- Customizable Items: Due to the personalized nature of customizable items, please allow 5-7 business days for processing before shipping/delivering. This timeframe allows us to ensure the highest quality in customization.

Shipping/DeliveryMethods & Times

-Local Shipping: We deliver to Penticton, Naramata, Summerland, OK Falls, and Oliver. Delivery times are calculated from the date your order is shipped, not from the date it is placed.
- Domestic Shipping: We offer several shipping options, including Standard (3-7 business days), Expedited (2-3 business days), and Express (1-2 business days). Shipping times are calculated from the date your order is shipped, not from the date it is placed.
- International Shipping: At this time, we only offer shipping within Canada.

Shipping/Delivery Costs

- Standard Gift Boxes: Shipping costs are calculated based on the weight of the package, the destination, and the selected shipping method. Shipping charges will be displayed at checkout. Delivery costs to specific locations will be determined and displayed at checkout.
- Customizable Items: Due to additional handling, customizable items may incur higher shipping costs. These will also be calculated and displayed at checkout.

Tracking Your Order

- Once your order has shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's progress from our warehouse to your doorstep.
- If you do not receive a tracking number within the expected timeframe, please contact our customer service team at luxi@luxigiftco.com.
-For delivery, you will be sent an email when your order is heading out for delivery. Your delivery will be left at the address provided and a photo will be taken if the order is not directly handed to a human. Please email us at luxi@luxigiftco.com to obtain the photo.

Customizable Items

- Processing Time: Customizable items require additional time for production, typically 5-7 business days. We recommend placing orders for personalized gifts well in advance, especially during peak seasons.
- Delivery Time: After customization, your item will be shipped/delivered based on the selected shipping method. Please note that the total delivery time includes both the processing and shipping periods.
- Special Instructions: If you have any special requests for shipping/delivering customized items (e.g., specific delivery dates or packaging requirements), please include these in the order notes. We will do our best to accommodate your requests, but additional fees may apply.

Shipping to P.O. Boxes

- We currently do not ship to P.O. Boxes. Please provide a physical address to ensure timely delivery of your order.

Delayed or Lost Shipments/Deliveries

- Delayed Shipments: While we aim to meet all delivery estimates, shipping/delivery delays can occur due to unforeseen circumstances (e.g., weather conditions, carrier delays). If your package is delayed beyond the estimated delivery time, please contact us, and we will work with the carrier to resolve the issue.
- Lost Shipments: If your package is lost in transit, please contact us within 14 days of the expected delivery date. We will initiate a claim with the carrier and either replace your order or issue a refund.

If you have any questions or concerns about our Shipping/Delivery Policy, please feel free to reach out to us:

Luxi Gift Co.
130-316 Dawson Ave. Penticton, BC V2A3N6
luxi@luxigiftco.com
250-809-2398