Return & Refund Policy

Return and Refund Policy

At Luxi Gift Co., we are committed to providing our customers with high-quality gift boxes that bring joy and satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Standard Gift Boxes

- Eligibility: You have 14 days from the date of delivery to request a return for standard gift boxes.
- Condition: The items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging. Edible/consumable items are not eligible for returns/refunds.
- Process: To initiate a return, please contact our customer service team at luxi@luxigiftco.com. We will provide you with instructions on how to send your item back to us.
- Shipping: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

Refunds

- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

Customizable Items

- Non-Returnable: Customizable items, including personalized gift boxes, are non-returnable and non-refundable due to their unique nature. We encourage you to double-check all customization details before finalizing your order.
- Exceptions: If there is an error on our part (e.g., incorrect spelling, wrong item, or damaged product), please contact us within 7 days of receiving your order. We will work with you to correct the issue, either by replacing the item or offering a refund.
- Approval Process: For any issues with customizable items, please provide a detailed description of the problem along with photos of the item. Our customer service team will review your case and determine the appropriate solution.

Exchanges

- Standard Gift Boxes: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at luxi@luxigiftco.com.
- Customizable Items: Customizable items are not eligible for exchanges unless there is a defect or error on our part.

Gifts

- If the item was marked as a gift when purchased and shipped/delivered directly to you, you’ll receive a gift credit for the value of your return upon inspection and approval. Once the returned item is received, a credit for the full amount less shipping and taxes will be emailed to you.

If you have any questions about our Return and Refund Policy, please contact us at:

Luxi Gift Co.
130-316 Dawson Ave. Penticton, BC V2A3N6
luxi@luxigiftco.com
250-809-2398